BlueSpace Services in conjunction with our Partners form the BlueSpace Services Team. This Team provides the services and best practices to enable our clients to achieve their mission and business objectives.
Our approach is to work with our clients to define measurable success criteria which typically include security, compliance, records management, user adoption, schedule and cost.
Using a best practices approach focused on the success criteria, we then plan, configure, test, deploy and measure the TransMail™ implementation to meet the success criteria.
While TransMail is a very flexible messaging platform, it is also very straightforward to configure and deploy, keeping services and internal resource costs to a minimum.
For custom MLS applications involving the BlueSpace Trusted Client Framework, BlueSpace first engages in detailed requirements gathering and then typically involves a services partner to assist in the development and deployment cycle.
Consulting
Best Practices
Integration
Support
Training
Our approach is to work with our clients to define measurable success criteria which typically include security, compliance, records management, user adoption, schedule and cost.
Using a best practices approach focused on the success criteria, we then plan, configure, test, deploy and measure the TransMail™ implementation to meet the success criteria.
While TransMail is a very flexible messaging platform, it is also very straightforward to configure and deploy, keeping services and internal resource costs to a minimum.
For custom MLS applications involving the BlueSpace Trusted Client Framework, BlueSpace first engages in detailed requirements gathering and then typically involves a services partner to assist in the development and deployment cycle.
Consulting
- Skilled team consisting of BlueSpace and BlueSpace partners expertise
- Best Practices based approach that focuses on client defined success criteria and client self-sufficiency
- Straightforward approach and standards based technology keeps services and internal costs low
Best Practices
- Best Practices for defining and measuring success criteria.
- Best Practices for gathering initial requirements and putting in place processes for the ongoing management of communication policies, retention policies and metadata.
- Best Practices for defining administration and analyst roles along with the processes, polices and procedures for those roles.
- Policies and procedures for proper and optimal use of TransMails administration and analyst capabilities.
- Best practices for user rollout and adoption.
Integration
- Authentication and LDAP compliant directory integration
- SOA architecture with SOAP web services APIs for integration with other systems and applications
- Outlook Add In for Outlook Integration
- Reporting Datamart creation for custom reporting and analysis
- Customized extensions and integrations
Support
- Telephone and internet based support
- Quarterly support reviews
- 7 X 24 support available with guaranteed response times
- Ability to handle classified and on site levels of support through BlueSpace partners
- Custom support packages available with BlueSpace executive sponsor
Training
- Onsite training and mentoring for administrative and analyst roles
- Best practices training and product usage training
- End User Quick Start self training and help
- Train the trainer ability to move training in house
- Custom course design services