Services

Our approach is to work with our clients to define measurable success criteria which typically include security, compliance, records management, user adoption, schedule and cost.

Consulting

• Skilled team consisting of BlueSpace and BlueSpace partners expertise
• Best Practices based approach that focuses on client defined success criteria and client self-sufficiency
• Straightforward approach and standards based technology keeps services and internal costs low

Best Practices

• Best Practices for defining and measuring success criteria
• Best Practices for gathering initial requirements and creating processes for the ongoing management of our software
• Best Practices for defining administration roles along with the processes, polices and procedures for those roles
• Best practices for user rollout and adoption

Integration

• Authentication and LDAP compliant directory integration
• SOA architecture with SOAP web services APIs for integration with other systems and applications
• Reporting Datamart creation for custom reporting and analysis
• Customized extensions and integrations

Support

• Telephone and internet based support
• Quarterly support reviews
• 7 X 24 support available with guaranteed response times
• Ability to handle classified and on site levels of support through BlueSpace partners
• Custom support packages available with BlueSpace executive sponsor

Training

• Onsite training and mentoring for administrative and analyst roles
• Best practices training and product usage training
• End User Quick Start self training and help
• Train the trainer ability to move training in house
• Custom course design services