The purpose of BlueSpace Support Services is to ensure that the success criteria defined during deployment are achieved and sustained, and to support increased adoption of the solution. Support services include:
Product Support Services: BlueSpace provides remote Level 3 technical support to address issues with BlueSpace solutions. These services are available on a 5 x 10 or 24 x 7 basis. BlueSpace Support Services can be accessed through our Services Portal, via email and by phone. The Services Portal also provides a knowledge base and other support information for customers and partners.
On Site Support Services: BlueSpace can provide On Site Support Services for critical problems and can provide Level 1 or Level 2 Help Desk services through a BlueSpace Partner.
Customer Care Assessments: BlueSpace recommends periodic Customer Care Assessments to evaluate achievements against success criteria, to make recommendations to increase the effectiveness of the solution and to assess staff skill and training levels.
Upgrade and Expansion Services: BlueSpace Support Services works with our customers and partners to plan the adoption of new BlueSpace product releases and to support expansion of existing implementations to new users.
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